TRUSTTOP SOLUTIONS (SMC-PRIVATE) LIMITED a consulting team with rich industry experience provides you with first-class call center solution consulting with scientific consulting methods. Consultation content: 1 call center system planning 2 call center solutions (software, hardware, system integration, implementation, training) 3 system feasibility analysis 4 investment budget 5 basic data specification, business process collation, employee behavior norms and other industry consulting.
System project implementation:
In the development and implementation of the call center system, TRUSTTOP SOLUTIONS (SMC-PRIVATE) LIMITEDhas formed a set of scientific project implementation processes and project management specifications. Guarantee the smooth completion of your individual system modules.
Project implementation process: project start-up - > system definition - > development - > installation - > acceptance test - > delivery and operation - >
Project start-up: After receiving the customer's plan confirmation, TRUSTTOP SOLUTIONS (SMC-PRIVATE) LIMITED immediately established a project team, formulated the project charter, and started the project.
System definition: Establish system specifications, WBS work task decomposition, project plan, training plan.
Development: system design, system integration, code writing, quality control, project implementation verification.
Installation: Environmental investigation and preparation before installation, system installation, functional testing
Customer acceptance: user operation instructions and training, user acceptance.
Delivery and operation: system payment, on-site operation support.
Perfect after-sales service
Hotline service: The company has set up a hotline service telephone and technical support mailbox to provide customers with remote technical support services such as technical consultation and daily maintenance of the guidance system. Analysis traces resolve system issues until the problem is resolved.
System fault handling: In the daily use of the product, if the customer's system fails, the company should solve it in time. If necessary, the company will send technical personnel to the site to provide technical services, and if the system has an emergency, it will send technical personnel to the scene within 24 hours.
Product maintenance: The company provides one-year warranty service for products and equipment, and during the warranty service period, if the equipment fails, the company will repair and replace it free of charge.
Maintenance training: Provide customers with daily maintenance of the system, and counseling database management and maintenance, network maintenance and other training, help improve the maintenance technical level of customer maintenance personnel, and improve the ability of customers to independently carry out system maintenance.
Technical support: according to the needs of customers, according to the agreement between the two parties, to provide customers with on-site technical support if necessary, guide customers to complete the daily maintenance of the system, and other necessary on-site communication and exchange work
System operation inspection: According to the agreement between the two parties, regularly conduct a comprehensive inspection of the system, and if the hidden dangers of the system are found, they will be prevented and solved immediately, so as to improve the stability of the system operation.
System development and update: If the customer has new business needs for the operation of the system, the company will provide customers with a fee to upgrade or improve the function, so that the system can meet the needs of user business development.